FAQs about our Vacation Rentals | Empty Spaces Vacation Rental Management

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About your reservation

  • Are your homes pet-friendly?

    Some of our homes are indeed pet-friendly, please know that we do require a pet fee. Please indicate that you will be bringing a pet upon booking.

  • I have special requirements, can you accommodate them?

    We always try to accommodate our guests’ needs when at all possible. Please contact us with the details, and we’ll see if we can help.

  • What is your cancellation policy?

    Our cancelation policy changes from time to time. Please contact us via email, SMS or live chat to know about our cancelation policy.

  • I just made a booking. What now?

    Awesome! Now that you've made a reservation, Please check your email (the one connected to the channel you used upon making a booking) for the rental agreement.

  • What's a rental agreement?

    We are a professional Property Management company and we require a separate rental agreement for each of our vacation homes. Our policies are aligned with Airbnb like cancellation, changes, and such. Other than that, we have house rules that we need a guest to be aware of and agree with. This is to ensure both parties will have a great and worry-free experience.

  • Why do I need to sign one?

    The rental agreement contains important information about your stay. After signing, your door code will be generated in our system.

  • I received my Check-in email but the door code isn't there.

    Not to worry! This just means your door code will most probably change before your check-in date. We send out door code reminders on the morning of your check-in.

During your stay

  • We've used up the propane

    We got you covered! Please let us know immediately so we can send a refill as soon as possible. Send us a live chat or text for faster response.

  • When is trash day?

    We have different trash days for each home locations. Please check your check-in email to know when is the trash day for your stay.

  • Can we make a special request?

    Please let us know immediately so we can check for the possibility of your request. Send us a live chat or text for faster response.

  • How do I use the TV?

    There's usually 2 remotes. One for the TV and one for the TV box. Please send us a text or message so we can assist you real time.

General Questions

  • Do we manage all the units in the Entrada complex?

    No, we manage 20 of the units. Since we have full time residents and others are managed by other companies.

Guest Reviews

Empty Spaces VRM

Guest Reviews

Cody 5/16/23

Great place for a group of friends, family and kids. Easy access to DT Moab, Nice Pool/Hot Tub, everything stocked from coffee to shower supplies. We will definitely be back in this house or one in the community. Owners were great and were very responsive. They were also very clear with directions on using their place. Highly recommend.
Entrada at Moab 598

Angie 5/18/23

We had a great stay in Moab for a group of young adults staying for the weekend. The property is very nice and includes lots of details, the kitchen is very well stocked - they even have multiple sizes of crock pot. It is bigger and more spacious than the photos can even capture. Empty Spaces Vacation Rental is very friendly and responsive and was helpful with any questions we had and I would definitely recommend using them and would use them again! Overall we had a great experience and felt very taken care of and would stay again. Thanks for everything!
Entrada at Moab 424

Nikole 5/23/23

This house exceeded our expectations by a landslide. The home itself is gorgeous and very easily accommodated our family of 24. The pictures do not do it justice at all.
Anchor Havasu

Cale 5/28/23

Scott and Sarah are excellent hosts, and helped salvage our trip after another business double-booked us on a long weekend. Their flexibility allowed us to enjoy our stay without worry.
Entrada at Moab 425

Andrea 5/29/23

We had such a great stay! The home was close to everything in town! The home was pristine and spacious. It was perfect for our large group.
Entrada at Moab 611

Cody 5/30/23

The place is in a great location and to top it off the place is beautiful plenty of room for your whole family and friends plenty of cook ware very clean environment the house was very clean and well kept.
Entrada at Moab 429

Stav 5/31/23

It was a wonderful staying at this place with a few friends and families.
Avalon Havasu

Shon 5/4/23

Nice property, kitchen was more than adequately equipped, labels and instructions for everything It has been my favorite place at Entrada

Veronica 5/4/23

Clean and absolutely amazing! The hospitality and communication was impeccable! Love love love the casita! Great time had by all! We cannot wait to go back! Thank you!!!
Anchor Havasu

Wendy and Ron 5/2/23

This is our second time staying in this home. It is one of the BEST places we have ever rented. CLEAN, STOCKED, AND COMFORTABLE!! The owners have thought of everything you could possibly want to have in this home away from home. We will be back!
Cottonwoods 401