FAQs about our Vacation Rentals | Empty Spaces Vacation Rental Management

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About your reservation

  • Are your homes pet-friendly?

    Some of our homes are indeed pet-friendly, please know that we do require a pet fee. Please indicate that you will be bringing a pet upon booking.

  • I have special requirements, can you accommodate them?

    We always try to accommodate our guests’ needs when at all possible. Please contact us with the details, and we’ll see if we can help.

  • What is your cancellation policy?

    Our cancelation policy changes from time to time. Please contact us via email, SMS or live chat to know about our cancelation policy.

  • I just made a booking. What now?

    Awesome! Now that you've made a reservation, Please check your email (the one connected to the channel you used upon making a booking) for the rental agreement.

  • What's a rental agreement?

    We are a professional Property Management company and we require a separate rental agreement for each of our vacation homes. Our policies are aligned with Airbnb like cancellation, changes, and such. Other than that, we have house rules that we need a guest to be aware of and agree with. This is to ensure both parties will have a great and worry-free experience.

  • Why do I need to sign one?

    The rental agreement contains important information about your stay. After signing, your door code will be generated in our system.

  • I received my Check-in email but the door code isn't there.

    Not to worry! This just means your door code will most probably change before your check-in date. We send out door code reminders on the morning of your check-in.

During your stay

  • We've used up the propane

    We got you covered! Please let us know immediately so we can send a refill as soon as possible. Send us a live chat or text for faster response.

  • When is trash day?

    We have different trash days for each home locations. Please check your check-in email to know when is the trash day for your stay.

  • Can we make a special request?

    Please let us know immediately so we can check for the possibility of your request. Send us a live chat or text for faster response.

  • How do I use the TV?

    There's usually 2 remotes. One for the TV and one for the TV box. Please send us a text or message so we can assist you real time.

General Questions

  • Do we manage all the units in the Entrada complex?

    No, we manage 20 of the units. Since we have full time residents and others are managed by other companies.

Guest Reviews

Empty Spaces VRM

Guest Reviews

Peter 6/14/23

Excellent home base for an active vacation. Location was perfect for all of the outdoor activities, and the condo was comfortable enough for hanging out there for downtime!
Entrada at Moab 620/624

Chris 6/17/23

New, clean property - great, open eat-kitchen. Great space for family. Upstairs laundry was an added bonus.
Entrada at Moab 611

Reggie 6/17/23

Fantastic property. The property manager was quick to respond to any texts, extremely helpful. We’ve stayed at these properties many times and will continue to do so. Clean, convenient, and LOTS of room. Extremely happy with the house.
Entrada at Moab 425

Robert 6/22/23

Robert had great things to say about their stay—read on for a snapshot of what they loved most. Now that you and your guest have both written reviews, we've posted them to your Airbnb profiles.
Entrada at Moab 425

Kate 6/22/23

Thanks so much! Great stay.
Entrada at Moab 611

Maria 6/23/23

This home was great for our family vacation in Moab. The house was very clean, kitchen was very well equipped and labeled with everything you need for prepping and cooking meals. The rooms were all very clean and also well equipped with towels , sheets, blankets, etc. The yard worked great for our dog. Highly recommend this lovely home!
Cottonwoods 419

Luke 7/1/23

We had a great stay and enjoyed being close to everything and the house faces the pool which is convenient. Very spacious and we liked having bikes available.
Entrada at Moab 619

Daniel 7/1/23

We came down as a family to enjoy Moab. The house was incredibly clean and comfortable. We love the location being slightly off main street but within a close distance to Arches National Park. Everything about the process was communicated accurately and well. We would highly recommend.
Entrada at Moab 417

Christian 7/4/23

My friends and I had an amazing experience with this listing and the management company responded immediately to my questions! The house was cleaned well and had a great layout for a larger group. The casita adds a whole new dimension to ther fun and the pool and outdoor shower create the ultimate summer experience! Would highly recommend and will definitely stay here again.
Anchor Havasu

Rick 7/6/23

Overall, our stay at Scott and Sarah's Airbnb in Moab, Utah, was exceptional. The immaculate cleanliness, abundance of amenities, inclusion of bikes for the kids, and the spaciousness of the property all contributed to a truly enjoyable experience. We felt right at home from the moment we arrived, and the attention to detail and thoughtful touches made our stay even more special. We would highly recommend this Airbnb to anyone visiting Moab and would love to have the opportunity to stay again in the future. Thank you, Scott and Sarah, for providing us with such a memorable experience.
Entrada at Moab 635