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FAQ

About your reservation

  • Are your homes pet-friendly?

    Some of our homes are indeed pet-friendly, please know that we do require a pet fee. Please indicate that you will be bringing a pet upon booking.

  • I have special requirements, can you accommodate them?

    We always try to accommodate our guests’ needs when at all possible. Please contact us with the details, and we’ll see if we can help.

  • What is your cancellation policy?

    Our cancelation policy changes from time to time. Please contact us via email, SMS or live chat to know about our cancelation policy.

  • I just made a booking. What now?

    Awesome! Now that you've made a reservation, Please check your email (the one connected to the channel you used upon making a booking) for the rental agreement.

  • What's a rental agreement?

    We are a professional Property Management company and we require a separate rental agreement for each of our vacation homes. Our policies are aligned with Airbnb like cancellation, changes, and such. Other than that, we have house rules that we need a guest to be aware of and agree with. This is to ensure both parties will have a great and worry-free experience.

  • Why do I need to sign one?

    The rental agreement contains important information about your stay. After signing, your door code will be generated in our system.

  • I received my Check-in email but the door code isn't there.

    Not to worry! This just means your door code will most probably change before your check-in date. We send out door code reminders on the morning of your check-in.

During your stay

  • We've used up the propane

    We got you covered! Please let us know immediately so we can send a refill as soon as possible. Send us a live chat or text for faster response.

  • When is trash day?

    We have different trash days for each home locations. Please check your check-in email to know when is the trash day for your stay.

  • Can we make a special request?

    Please let us know immediately so we can check for the possibility of your request. Send us a live chat or text for faster response.

  • How do I use the TV?

    There's usually 2 remotes. One for the TV and one for the TV box. Please send us a text or message so we can assist you real time.

General Questions

  • Do we manage all the units in the Entrada complex?

    No, we manage 20 of the units. Since we have full time residents and others are managed by other companies.


Guest Reviews

Empty Spaces VRM

Guest Reviews

Francine B. Sept 21, 2022

VRBO
We couldn’t be happier with our experience in Moab, and at the condo! My 7 year old son loved the private kid’s space, we took his Nintendo switch and plugged it in easily for play with his uncle and aunt. It was very comfortable in there, and all were able to spend quality time together. I started with the icing of our trip… I should back up to talk about how comfortable the beds and pillows were for everyone! Plenty of fluffy bath towels were available and the showers were already stocked with soaps and very clean - just like home! The kitchen was fully stocked with everything we needed for easy breakfast and dinner meals. We all loved the plates and bowls provided, that we inquired where we could find them for our own homes! We all loved the style of the condo. It was nicely decorated, yet not overdone and very livable with all the comforts. Having the double washer and dryer was so convenient, and we were so grateful for the variety of soaps provided, as well as hangers to hang our dark clothes that we didn’t want to dry in the dryer, AND they provided a floor fan! There really was nothing more that we could have asked for! We loved the location, you can’t go wrong staying here! Next time we will bring our mountain bikes, as well as the jeeps :) I’ll also add that we were very impressed with the recommendations for restaurants that were highlighted in the wall, where we could also check out when we were ready to leave. There is VERY good food in Moab - that was a super pleasant surprise. We are still talking about some of the restaurants from our trip in April 2022 for Easter Jeep Week. We had such a good time that we booked our next trip to stay at this location in April 2023! We can’t wait to visit again!
Entrada at Moab 590

Suchitra C. Sept 22, 2022

VRBO
Amazing property. Traveled as a family. Cute little room for the kids!
Entrada at Moab 417

Mahdi D. Sept 21, 2022

Airbnb
This home was hands down the best home I’ve ever stayed in! Beyond word for the hospitality, the home came fully stocked with anything you might need. The host were amazing and super quick to respond when I had question. Cannot wait to come back!
Shoshone

Lynndel F. Sept 20, 2022

Airbnb
We loved both units!! We're coming back for sure. Both units were well stocked. Didn't want for anything. Only needed to buy food. Everything else was there. The house became home. The beds were comfortable and pillows. The team was great. They brought us extra paper towels. Thank you Thank you Thank you. We really enjoyed our stay. Everyone said how much they enjoyed their stay. Thank you again. We will return and reserve directly next time.
Entrada 619 & 623

Jerry B. Sept 17, 2022

VRBO
My wife and I enjoyed staying at this house…it is a nice home in a quiet neighborhood, close to town and well equipped for our cooking needs. We thoroughly enjoyed the back patio in the evenings.
Earhart

Lisa D. Sept 18, 2022

VRBO
Beautiful, clean home with everything we needed and more for our family vacation.
Entrada at Moab 611

Rick K. Sept 19, 2022

VRBO
We have stayed in several VRBO’s, and we found this location to be very well stocked with everything we needed. We had an issue with the coffee pot, but it was resolved very quickly. We loved our stay there.
Entrada at Moab 425

Amanda L. Sept 13, 2022

VRBO
Everything was perfect! It was my fist time visiting Moab and I’m so glad I chose to stay here. Everything about my stay here was very comfortable. The house was stocked with all the necessities, and my family really enjoyed it too. Will definitely recommend to anyone. The check in and check out process was very easy as well.
Entrada at Moab 432

John M. Sept 13, 2022

VRBO
Everything about this place is first class. The units are in great shape, the furnishings are comfortable, the kitchen is stocked better than any VRBO I've been in. Everything about Entrada was thoughtful and well done. Highly recommend.
Entrada at Moab 590 & 594

Ramona R. Sept 14, 2022

VRBO
We booked the two units and they worked out great for us! Location was great. We had a few issues and the management was amazing! Quick to come check things out and quick to fix things! Definitely one of my best rental experiences ever!
Entrada at Moab 432
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