About Us | Empty Spaces Vacation Rental Management

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About Us

We Craft Unforgettable Guest and Owner Experiences

Empty Spaces’ mission is our commitment to our valued guests and owners to provide each an experience with the highest level of customer service rendered with a sense of urgency, compassion, warmth, friendliness, individual pride, and company’s ‘can do!’ spirit.

At Empty Spaces, we run high-end luxury vacation homes where you can live out the vacation of your dreams. Our philosophy is simple: we provide top of the line homes that actually look just like in the pictures, and guest service that will make you feel cared for.

Click here to see our homes and choose your next vacation.

 

Your vacation home deserves more reservations and revenue (or as we like to call it, R & R). So why isn’t your property management company making that their priority? The short answer is…they can’t. Most vacation rental management companies are focused on quantity of homes over quality of management so the time spent maximizing the ROI for any one property is minimal, often costing the owner tens of thousands of dollars worth of lost revenue.
Empty Spaces VRM is a boutique vacation rental management company owned and operated by Scott and Sarah Howard, who have two decades of experience managing high-end vacation homes for owners and providing unforgettable vacation experiences for guests.

  • We focus only on a very limited number of high-end vacation homes.
  • We employ a team of housekeeping and maintenance professionals who know every detail of every home.
  • Each home is treated as an independent property with extensive, customized cleaning and turnover protocols.
  • We employ a full-time CPA so our owners can be provided monthly reports and payments.
  • Our industry-leading marketing strategies ensure maximum reservations. Also, we market every home on Airbnb, VRBO, Booking.com, Expedia, and many other booking channels.
  • We schedule a rigorous inspection between bookings to assess for any damages or general maintenance items.
  • We provide the best accidental damage protection plan. If something gets damaged by a guest, we cover it at our cost.

We have two full-time reservationists who answer all inquiries within 20 minutes.We know you’re busy, so we make it easy to partner with us and/or make the switch from your current management company. We oversee all upfront costs associated with changing property management companies, including deep cleaning, repairs from past guest wear-and-tear, essential amenity upgrades, new listing photos, and other critical items to return your home to like-new condition.

Learn more about Moab property management, Lake Havasu property management, Crested Butte property management and more on our Vacation Rental Management page.

Owner? Let Us Make Your Vacation
Rental Home A Success

We believe our commitment to guest service sets our homes apart.

So far, the facts have proven us right: our guests tell us they had the time of their life. And as a result of this and of our marketing expertise, our homes consistently sit at the top 2% of their market.

Our founders Scott and Sarah Howard have been renting their own vacation homes since 1997. In 2011, Empty Spaces, VRM was born to expand on their expertise, and today we manage homes in three states: Colorado, Utah, and Arizona.

We focus on a limited number of high-end properties, applying our fine-tuned processes to every step of management. That’s how we maximize results for ourselves and our partners.

To learn more about what Empty Spaces can do for your vacation rental, click here.

Meet The Team

Empty Spaces was started in 2011 by Sarah and Scott Howard, who have been renting their own vacation homes since 1997. Today we manage homes in three states: Colorado, Utah, and Arizona.

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SCOTT HOWARD

CEO & CO-FOUNDER

Scott is an entrepreneurial leader with experience managing startups, building strategic relationships, and streamlining operations. Scott’s philosophy is simple, Empty Spaces' mission is our commitment to our valued guests and owners to provide each an experience with the highest level of customer service rendered with a sense of urgency, compassion, warmth, friendliness, individual pride, and company's 'can do!' spirit.

Before Scott co-founded Empty Spaces, he was a political consultant that worked both internationally and domestically with Fortune 100 companies, 501(c)(3) & (c)(4), 527, political candidates, as well as nonprofit trade associations. His work was at the highest level where the stakes had national and international consequences. His teams have been recognized with multiple AAPC Pollie Awards.

Scott received his M.P.S. in Management from The George Washington University and his B.A. in Political Science with a Business Administration minor graduating Magna Cum Laude from Piedmont College.

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SARAH JANE HOWARD

COO & CO-FOUNDER

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EMBER FERRANTINO

DIR OF BUSINESS DEVELOPMENT

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Jeszene Bigata

ACCOUNTANT

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MERCEDES HOWARD

LODGE ASST MANAGER

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ALEX HUSKETH

LODGE EXECUTIVE CHEF

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MABEL HOWARD

HEAD HOUSEKEEPER

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AUSTIN GUSEMAN

HEAD HOUSEKEEPER

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NATHAN GORDON

MAINTENANCE SPECIALIST

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RIDHEESH BHAN

TECHNOLOGY SPECIALIST

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MARLENE BADDONG

GUEST RESERVATION SPECIALIST

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STEPHANIE BLEWETT

CRESTED BUTTE OPERATIONS


Guest Reviews

Empty Spaces VRM

Guest Reviews

Peter 6/14/23

Airbnb
Excellent home base for an active vacation. Location was perfect for all of the outdoor activities, and the condo was comfortable enough for hanging out there for downtime!
Entrada at Moab 620/624

Chris 6/17/23

VRBO
New, clean property - great, open eat-kitchen. Great space for family. Upstairs laundry was an added bonus.
Entrada at Moab 611

Reggie 6/17/23

VRBO
Fantastic property. The property manager was quick to respond to any texts, extremely helpful. We’ve stayed at these properties many times and will continue to do so. Clean, convenient, and LOTS of room. Extremely happy with the house.
Entrada at Moab 425

Robert 6/22/23

Airbnb
Robert had great things to say about their stay—read on for a snapshot of what they loved most. Now that you and your guest have both written reviews, we've posted them to your Airbnb profiles.
Entrada at Moab 425

Kate 6/22/23

VRBO
Thanks so much! Great stay.
Entrada at Moab 611

Maria 6/23/23

VRBO
This home was great for our family vacation in Moab. The house was very clean, kitchen was very well equipped and labeled with everything you need for prepping and cooking meals. The rooms were all very clean and also well equipped with towels , sheets, blankets, etc. The yard worked great for our dog. Highly recommend this lovely home!
Cottonwoods 419

Luke 7/1/23

Airbnb
We had a great stay and enjoyed being close to everything and the house faces the pool which is convenient. Very spacious and we liked having bikes available.
Entrada at Moab 619

Daniel 7/1/23

VRBO
We came down as a family to enjoy Moab. The house was incredibly clean and comfortable. We love the location being slightly off main street but within a close distance to Arches National Park. Everything about the process was communicated accurately and well. We would highly recommend.
Entrada at Moab 417

Christian 7/4/23

VRBO
My friends and I had an amazing experience with this listing and the management company responded immediately to my questions! The house was cleaned well and had a great layout for a larger group. The casita adds a whole new dimension to ther fun and the pool and outdoor shower create the ultimate summer experience! Would highly recommend and will definitely stay here again.
Anchor Havasu

Rick 7/6/23

Airbnb
Overall, our stay at Scott and Sarah's Airbnb in Moab, Utah, was exceptional. The immaculate cleanliness, abundance of amenities, inclusion of bikes for the kids, and the spaciousness of the property all contributed to a truly enjoyable experience. We felt right at home from the moment we arrived, and the attention to detail and thoughtful touches made our stay even more special. We would highly recommend this Airbnb to anyone visiting Moab and would love to have the opportunity to stay again in the future. Thank you, Scott and Sarah, for providing us with such a memorable experience.
Entrada at Moab 635
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