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About Us

We Craft Unforgettable Guest and Owner Experiences

Empty Spaces’ mission is our commitment to our valued guests and owners to provide each an experience with the highest level of customer service rendered with a sense of urgency, compassion, warmth, friendliness, individual pride, and company’s ‘can do!’ spirit.

At Empty Spaces, we run high-end luxury vacation homes where you can live out the vacation of your dreams. Our philosophy is simple: we provide top of the line homes that actually look just like in the pictures, and guest service that will make you feel cared for.

Click here to see our homes and choose your next vacation.

 

Your vacation home deserves more reservations and revenue (or as we like to call it, R & R). So why isn’t your property management company making that their priority? The short answer is…they can’t. Most vacation rental management companies are focused on quantity of homes over quality of management so the time spent maximizing the ROI for any one property is minimal, often costing the owner tens of thousands of dollars worth of lost revenue.
Empty Spaces VRM is a boutique vacation rental management company owned and operated by Scott and Sarah Howard, who have two decades of experience managing high-end vacation homes for owners and providing unforgettable vacation experiences for guests.

  • We focus only on a very limited number of high-end vacation homes.
  • We employ a team of housekeeping and maintenance professionals who know every detail of every home.
  • Each home is treated as an independent property with extensive, customized cleaning and turnover protocols.
  • We employ a full-time CPA so our owners can be provided monthly reports and payments.
  • Our industry-leading marketing strategies ensure maximum reservations. Also, we market every home on Airbnb, VRBO, Booking.com, Expedia, and many other booking channels.
  • We schedule a rigorous inspection between bookings to assess for any damages or general maintenance items.
  • We provide the best accidental damage protection plan. If something gets damaged by a guest, we cover it at our cost.

We have two full-time reservationists who answer all inquiries within 20 minutes.We know you’re busy, so we make it easy to partner with us and/or make the switch from your current management company. We oversee all upfront costs associated with changing property management companies, including deep cleaning, repairs from past guest wear-and-tear, essential amenity upgrades, new listing photos, and other critical items to return your home to like-new condition.

Learn more about Moab property management, Lake Havasu property management, Crested Butte property management and more on our Vacation Rental Management page.

Owner? Let Us Make Your Vacation
Rental Home A Success

We believe our commitment to guest service sets our homes apart.

So far, the facts have proven us right: our guests tell us they had the time of their life. And as a result of this and of our marketing expertise, our homes consistently sit at the top 2% of their market.

Our founders Scott and Sarah Howard have been renting their own vacation homes since 1997. In 2011, Empty Spaces, VRM was born to expand on their expertise, and today we manage homes in three states: Colorado, Utah, and Arizona.

We focus on a limited number of high-end properties, applying our fine-tuned processes to every step of management. That’s how we maximize results for ourselves and our partners.

To learn more about what Empty Spaces can do for your vacation rental, click here.

Call Us Today!

Meet The Team

Empty Spaces was started in 2011 by Sarah and Scott Howard, who have been renting their own vacation homes since 1997. Today we manage homes in three states: Colorado, Utah, and Arizona.

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SCOTT HOWARD

CEO & CO-FOUNDER

Scott is an entrepreneurial leader with experience managing startups, building strategic relationships, and streamlining operations. Scott’s philosophy is simple, Empty Spaces' mission is our commitment to our valued guests and owners to provide each an experience with the highest level of customer service rendered with a sense of urgency, compassion, warmth, friendliness, individual pride, and company's 'can do!' spirit.

Before Scott co-founded Empty Spaces, he was a political consultant that worked both internationally and domestically with Fortune 100 companies, 501(c)(3) & (c)(4), 527, political candidates, as well as nonprofit trade associations. His work was at the highest level where the stakes had national and international consequences. His teams have been recognized with multiple AAPC Pollie Awards.

Scott received his M.P.S. in Management from The George Washington University and his B.A. in Political Science with a Business Administration minor graduating Magna Cum Laude from Piedmont College.

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SARAH JANE HOWARD

COO & CO-FOUNDER

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EMBER FERRANTINO

DIR OF BUSINESS DEVELOPMENT

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PATRICIA CHI

ACCOUNTING & INTL ADMINISTRATOR

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JULIE ANNE BARING

DIRECTOR OF RESERVATIONS

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MERCEDES HOWARD

LODGE OPERATIONS

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JEFF CRIDER

LODGE OPERATIONS

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STEPHANIE BLEWETT

CRESTED BUTTE OPERATIONS

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RIDHEESH BHAN

TECHNOLOGY SPECIALIST

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RICHELLE SUAREZ

GUEST RESERVATION SPECIALIST

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GRACE BARINGUIAN

GUEST RESERVATION SPECIALIST

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JHEM PUA

GUEST RESERVATION SPECIALIST


Guest Reviews

Empty Spaces VRM

Guest Reviews

Casi W. Nov 25, 2022

VRBO
This is a great rental. It was well stocked, clean and in great condition. The layout is great. We were a family of 4 so everyone got their own room and bathrooms had dual vanities. There is another bathroom with shower downstairs that we did not use. This could comfortably accommodate 3 couples; 4 if wouldn't mind using the bunk bed room. The kitchen was well stocked. We only cooked one evening but kitchen had everything we needed including common spices and some olive oil. Condo had shampoo, conditioner, body wash, lotion, hand soap, dish soap and Keurig coffee pods. Condo is close to main part of town so we could have easily walked but Moab wasn't busy during our visit so we were able to easily find parking and drove most places. Cruiser bikes looked to be in good condition but we did not use them. The pool is closed for the winter but the hot tub worked and was well maintained. Garage at the condo was tall enough to accommodate our SUV with topper box and garage opener is included. Property management was by "Empty Spaces Vacation Rental Management." They were very professional and communication was excellent. That part of the experience exceeded a typical "host" for a VRBO. I wish they managed more properties in other locations (they manage some in Crested Butte, Havasu and Grand Mesa). I would absolutely stay at this condo again.
Entrada at Moab 429

Kimberly P. Nov 26, 2022

VRBO
This property is located within waking distance to Main street downtown and is just a short drive to all things fun outdoors. It is very clean and has great amenities. Our kids loved the little play area! They felt they had their own special space away from us parents. This property really has all you need for a great vacation!
Entrada at Moab 611

Danielle A. Oct 14, 2022

VRBO
This was our first stay in a VRBO and it was exactly what we were hoping it would be. Super quick response from management, very easy process all around. Would definitely stay here again.
Avenida Laredo

Mark H. Oct 15, 2022

VRBO
We were a group of two families with 4 adults and 3 children (11, 11 and 13). The house is well decorated, very clean and provided comfortable furniture for both relaxing and sleeping. There is also ample parking for up to 4 vehicles (2 car garage + 2 driveway spots). We had two cars, a RZR and trailer all of which we were able to fit at the property. The back patio overlooks a park with several trees which in my opinion is one of the best patio views in the development. Communication with the rental management agency was very clear and made that part of the experience effortless. We would definitely stay here again and highly recommend this property.
Entrada at Moab 620

James H. Oct 15, 2022

VRBO
Lots of amenities and very welcoming upon arrival. Excellent communications. Thanks!
Entrada at Moab 417

Jenna R. Sept 26, 2022

VRBO
We’ve stayed in hotels and condos in Moab and this was our best location yet. The condo is great with enough room for friends and family to all be together and enjoy each other’s company, but with rooms and bathrooms that allow for some downtime. We chose this unit because it was right next to the pool and we had kids with us. Best choice ever. We could be cooking on the grill while the kids (older kids) could swim. The kitchen was very well stocked and there were loads of towels and even games to play. We would come back to this property again for sure.
Entrada at Moab 432

Jenny P. Aug 30, 2022

Airbnb
Amazing house! Pool, kids play ground and spa were amazing. House is extremely clean, organized and exactly as shown in pictures.
Avalon Havasu

Angel G. Aug 21, 2022

Airbnb
Great stay. Communication was great.
Avalon Havasu

Daisy L. Jul 24, 2022

Airbnb
Awesome stay for our annual family trip! At first glance, it looked small (like the yard and pool etc) but once we got going we found it to be more than enough for our family and we had quite the clan. The pool is great for families with kids because there is a large step/pad on one side where my two year old could walk around and still be in the pool with everyone else. The yard has a fun playground for toddlers, and a nice lounge area where we played games. The house was super clean and comfortable, and great for the family to hang out. Parking galore. Plenty of things we needed like towels and blankets, etc. Great hosts! The location is good too, not far from stores or attractions like the London bridge. Would absolutely stay again if we come back to Havasu!
Avalon Havasu

Wendy and Ron Sept 18, 2022

VRBO
We absolutely loved this vacation rental! From the minute we walked in we knew it was the place for us. CLEAN and stocked with everything we could possibly need. We have extensive experience with vacation rentals, both managing and renting properties . This property exceeded our expectations and we will be back!
Cottonwoods 401
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